Company Name: Boll Property Group
Employment Type: Full-Time
Location: Edenvale, Gauteng
Job Description
Position Purpose: To provide technical support for Broll’s daily operations, ensuring tasks are completed to the required performance standards.
Essential Functions and Basic Duties:
- Document all job instructions on the Broll platform or a job card.
- Complete all administrative work promptly upon task completion.
- Verify job details with support staff to ensure accurate information for task completion and invoicing.
- Maintain cleanliness at all job sites post-task completion.
- Confirm client satisfaction upon task completion and address any concerns.
- Manage and maintain vehicle stock, keeping accurate records.
- Conduct safety checks on vehicles and maintain inspection records.
- Report unsafe conditions and follow up on resolutions.
- Be flexible for overtime or weekend work as needed, informed by reporting lines.
- Communicate commitment times to clients and inform them of any delays promptly.
- Report unsafe working conditions and prioritize safety.
- Immediately report incidents or accidents to reporting lines and office support.
- Report work-related injuries and follow proper procedures.
- Identify and communicate unsafe conditions while working with clients.
- Adhere to client requests and approved quotes; inform clients of additional costs for extra work.
- Maintain professionalism, be clear about your identity and tasks, and stay productive.
- Ensure you have the right tools in safe working condition.
- Regularly perform tool checks and file reports to support safe tool usage.
- Wear proper PPE in clean, good condition, and report issues.
- Do not misuse company vehicles for private use and get authorization for travel.
- Avoid theft of time, tools, money, or company property, as these are dismissible offenses.
- Close off work instructions/job cards upon task completion and display ARM sticker for client contact details.
- Obtain client sign-off and report any issues to your reporting line.
Conduct:
- Maintain a professional demeanor.
- Only interact with clients when approved by Broll PM.
- Follow reporting lines for work.
Performance Measurements:
- Performance measured based on client SLAs and feedback from management and reporting structures.
Education/Certification:
- Grade 12
- Plumber trade test
- Driver’s license
- South African citizenship
- No criminal record
Required Knowledge:
- Computer skills, including IT management systems, reporting, and meetings.
Experience Required:
- 2-3 years of similar experience
Skills/Abilities:
- Organized and detail-oriented.
- Strong attention to detail and accuracy.
- Cooperative and willing to assist others.
- Excellent communication and administrative skills.
- Dependable and flexible.
- Good interpersonal skills.
- Proficient in PC and basic business machines.