Purpose Statement:
Our primary purpose is to warmly welcome our valued clients and efficiently manage the flow within our branch, ensuring a seamless queue system, exceptional client service, and offering support at our ATMs. We are also dedicated to facilitating transactions on various self-service channels, thereby gaining the necessary knowledge, skills, and experience required for service consulting.
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Experience:
In terms of experience, while no prior experience is mandatory, we do require candidates to have a Grade 12 National Certificate. However, individuals with some prior experience in client service within a retail, financial, or banking environment are highly preferred.
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Qualifications (Minimum):
The minimum qualification we require is a Grade 12 National Certificate or its vocational equivalent.
Qualifications (Ideal or Preferred):
Ideally, we seek candidates with a deeper understanding of:
- Knowledge related to basic calculations
- Proficiency in engaging with people effectively
- Clarity and a strong sense of personal aspirations, marked by ambition and a strong desire to learn.
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Furthermore, it’s preferred that candidates possess:
- Knowledge of the dynamics within a bank branch environment
- Familiarity with Capitec Bank products and internal business processes.
Skills:
Our team values a range of skills, including:
- Strong communication skills to effectively engage with both clients and colleagues.
- Proficiency in using computer applications such as MS Word, MS Excel, and MS Outlook.
- The ability to manage interpersonal relationships effectively.
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Conditions of Employment:
To join our team, candidates must meet the following criteria:
- A clear criminal and credit record.
- Fingerprints that are detectable and recognizable on Capitec Bank’s internal electronic banking system.
Diversity Commitment:
At Capitec, we are unwavering in our commitment to diversity. Whenever possible, all appointments will align with our employment equity objectives, fostering a diverse and inclusive work environment.