- Support in ensuring the accuracy and completeness of branch transactions.
- Support management to improve cashier service levels and cashier productivity rates.
- Assist with controlling overtime and casual spend.
- Assist with sign off and investigation of run ends daily.
- Support management to disseminate, collate, and report all relevant information between store and department managers.
- Assist in any internal or external audits conducted in store.
Customer Service:
- Assist with addressing customer complaints promptly and regulate both complaints and compliments.
- Assist with the ensuring that customer request system is operational and actioned daily.
- Encourage and report on new loyalty signups continuously.
- Assist with the ensuring of accurate manual processing of points to customer accounts.
- Assist with providing customers with feedback regarding queries and complaints.
HR Process Support:
- Assist with people administration duties, including but not limited to leave management, scheduling, and staff file management.
- Facilitate human resource processes, submissions, and documentation for the store in compliance with standard operating procedures.
- Account for the execution and transaction on the workforce management system (KRONOS) within the store. This includes but not limited to master data and transactional management.
- Assist the store with the delivery of HR policies and system implementations.
- Support management to ensure employees receive training where necessary and collate feedback from employees on training sessions attended.
Trainee Programme Adherence:
- Participate and engage in meetings, workshops, and other learning opportunities.
- Assist managers and completing assigned tasks for on the job learning purposes.
- Completion of all required learning programs and assessments to be deemed competent.
- Ensure Portfolio of Evidence is filed and kept up to date and ensure sign off with Regional Admin Manager.
Competencies
Essential:
- Sound knowledge and understanding of retail store management disciplines with retail admin experience.
- Analyse simple to semi-complex situations, evaluate multiple options, and make informed decisions to achieve
- Follow guidelines, regulations, principles, and standards. Understand business
- complexities.
- Communicates effectively with all types of people, this includes explaining concepts to first time users. Attentive and active listening.
- Able to identify and manage your own emotions and the emotions of others. Conflict management, counselling skills and networking skills. Emotional Intelligence.
- Detail-oriented and organized, with the ability to manage multiple priorities and meet deadlines.
Special conditions of employment:
- Willing and able to work retail hours
- Local travelling – valid driver’s license and own reliable transport
- South African citizen
- Clear credit and criminal records
Remuneration and benefits:
- Market related salary
- Medical aid
- Provident fund
- Staff account